Your software runs. Who keeps it running?
I keep your app up to date and reachable, and your users report inside the app instead of to you. Every month you get one A4 with what was reported, solved and updated.
- Your app runs and has real users
- Reports now land in your inbox
- Updates and backups happen when someone remembers
- Framework and packages updated
- Backup restore test passed
- Certificate renewed
Examples for a fictional company.
Running, up to date and on paper
Hosting, updates, security patches, backups I actually restore to test them, and monitoring. What happened is ready for you every month, without you asking.
- Framework and packages updated
- Backup restore test passed
- Certificate renewed
Monthly report
One A4: what was reported, what of it was solved and what was updated in your environment. No timesheet to check.
- The draft invoice no longer counts travel hours twice.
- Attachments to a quote open in one click again.
- The schedule now shows who is off that day.
Release note
When something goes live, your users hear in their own words what is new. A message you can forward.
- How to deploy
- Where what runs
- Who owns which account
- How to restore a backup
- Who takes over when I am out
Handover file
How to deploy, where things run, who owns which account and how to restore a backup. Whoever takes over does not have to call me.
Examples for a fictional company. Yours will hold your reports and your environment.
Your users report in the app
Through the Support Hub, the support desk I built myself. It comes with every plan, and you are no longer in between.
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Report it where it goes wrong
in your appA button in the corner: question, problem or idea, one piece of text and a screenshot if useful. Done in twenty seconds.
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Arrives complete, already sorted
with meThe report arrives with the context attached: which page, which user, which version. The hub prepares a draft with it.
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An answer from a human
backI review the draft, change what needs changing, and send. The reporter gets an answer by e-mail in their own language.
Screenshots from the hub with invented demo data. Never a client's data.
Three plans, one monthly fee
Excluding VAT and cancellable monthly. Connecting to the Support Hub is included. The difference is how many reports are included and how fast someone looks at them.
Basis
€ 275 per month, excluding VAT- Hosting and server management, where I host
- Updates, security, backups and monitoring
- Support desk in your app, up to 10 reports a month
- Every report read and answered within 2 business days
Pro
€ 595 per month, excluding VAT- Everything in Basis
- Support desk up to 50 reports a month
- Inbox read every business day, response within 4 business hours
- Small changes are included in your plan
- A quarterly review together, three viewers in the hub
Premium
€ 1.150 per month, excluding VAT- Everything in Pro
- Support desk unlimited, within fair use
- Response within 4 business hours, solution the same business day
- Small changes with priority
- A fixed point of contact, priority in the schedule, a monthly review
The rules, up front
- No surcharge per report. Two months in a row above your bundle and you move up to the next plan; the counter is in your monthly report.
- A report is at most an hour of work. Anything bigger is a job: flagged up front, fixed price.
- An outage does not count towards your bundle: I pick it up the same business day on every plan.
- Your data stays in Europe, under a data processing agreement.
- Server management only, without the support desk: € 105 per month. Paying a year up front: eleven months for twelve.
Software I did not build I will not take on blind: we start with a review or a shorter maintenance inspection. More about the technical review
Is there building and automating to be done instead? Then a technical partnership is the shape, with maintenance inside it. See the technical partnership
One person, who actually knows your app
I am Mathijs Oggel, and for ten years I have built and maintained software running live at clients. You get no help desk with a queue, but the person who knows the code and reads the reports.
- Code and access stay with you, in your own GitHub organisation and vault
- Every repo holds a handover file
- Every report and every monthly report is exportable
- If I am out for longer, a fellow developer takes over; we agree who at the start
Book a thirty-minute call
No obligation. In thirty minutes we know whether this fits your software. If not, I will say so.
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